1. What payment methods do you accept?
We accept multiple payment options including Credit/Debit cards, Net Banking, UPI and Cash on Delivery (COD) across India.
We ensure 100% payment security for all online transactions.
2. Do you offer Cash on Delivery (COD)?
Yes, COD is available for orders across India — you pay when the parcel is delivered to your doorstep.
3. Do you provide free delivery?
Yes — we offer free shipping on orders within India (subject to the terms and conditions mentioned on the website).
4. How long does shipping take?
Typically, once your order is confirmed, it will be processed and dispatched within 2-5 business days (you may fill in actual time). Shipping time may vary depending on location, availability, and holidays.
5. Can I track my order?
Yes — once your order is dispatched, you will receive a tracking number via email or SMS so you can track the status of your delivery.
6. How do I initiate a return or replacement?
Please contact our customer service team (via phone or email) with your order number and reason for return. We will guide you through the process. You can also visit the “Refund & Exchanges” page on our website for full instructions.
7. What if I receive a wrong or damaged item?
If the item you receive is incorrect, damaged or has manufacturing defects, please notify us immediately (within 1 hours/days) and we will arrange for a replacement at no additional cost.
8. Do you ship internationally?
At present, we ship across India only. (If you do ship internationally, you can add details like which countries, shipping charges, customs duties, etc.)
9. How can I contact customer service?
You can reach us at:
- Email: nrutyaenterprise@gmail.com
- Address: Saroli, Surat – Gujarat 395010
Feel free to reach out with any query or customization request.
10. Can I request a custom size or alteration?
If you need a custom size or alteration, please contact our customer service team before placing the order. We will check availability and may assist with a custom quote and timeline.
11. Are the product images accurate? Will the actual product look the same?
We make every effort to ensure the images and descriptions reflect the actual product. However, slight variations in colour, fabric texture or pattern may occur due to lighting, screen resolution or natural fabric differences. These minor variations are not considered defects.
12. How do I care for / wash the garments?
Please check individual product labels for care instructions. For most of our ethnic wear (e.g., embroidered sarees, lehengas) we recommend dry cleaning or gentle hand wash in cold water, avoid harsh detergents, and iron inside out at low temperature.