Frequently Asked Questions

1. What payment methods do you accept?

We accept multiple payment methods including:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) across India

All online transactions are secure and protected.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible orders across India.

3. Do you provide free shipping?

Yes, we offer free shipping on selected orders within India. Shipping offers may vary during sales or promotions.

4. How long does shipping take?

Orders are usually processed and dispatched within 2–5 business days. Delivery timelines may vary depending on your location, courier availability, and holidays.

5. Can I track my order?

Yes. Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp.

6. How can I request an exchange?

You can contact our support team within 7 days of delivery with your order details. Please refer to our Exchange Policy page for complete instructions.

7. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect product, please contact us immediately with product photos and order details. Our team will assist you with the exchange process.

8. Do you ship internationally?

Currently, we ship only within India.

9. How can I contact customer support?

You can contact us through:

📧 Email: nrutyaenterprise@gmail.com
📍 Address: Saroli, Surat, Gujarat – 395010

10. Can I request custom sizing or alterations?

Custom sizing or alteration availability depends on the product. Please contact our support team before placing your order.

11. Will the actual product look exactly like the images?

We try our best to display accurate product images. However, slight variations in color, fabric texture, or embroidery may occur due to lighting, photography, or screen settings.

12. How should I wash and care for the garments?

Care instructions may vary by product. Generally, we recommend:

  • Gentle hand wash or dry clean
  • Avoid harsh detergents
  • Do not bleach
  • Iron on low heat from the reverse side

Always check the product care label before washing.